77cuci Privacy Policy

1. Data Controller

1.1 The data controller responsible for your personal data collected through the 77cuci platform is the operator of 77cuci.one, operating under an international gaming licence. References to "77cuci," "we," "us," or "our" in this Privacy Policy refer to that entity.

1.2 For all privacy-related enquiries, data subject requests, and complaints, you may contact our designated Data Protection contact via email at [email protected] or via the 24/7 live chat facility on the Platform.

2. Personal Data We Collect

2.1 Registration Data. When you create a 77cuci account, we collect your full legal name, date of birth, residential address, email address, and Malaysian mobile phone number. This data is mandatory for account creation and identity verification.

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to process withdrawal requests, we collect copies of government-issued photographic identification (such as a Malaysian MyKad or passport), proof of residential address (such as a utility bill or bank statement), and, where applicable, proof of the payment method used (such as a screenshot of your Touch 'n Go eWallet account).

2.3 Financial Transaction Data. We collect records of all deposits, withdrawals, and wager transactions conducted through your 77cuci account, including amounts, timestamps, payment method identifiers, and transaction reference numbers.

2.4 Gaming Activity Data. We record your game history, wager amounts, game outcomes, session durations, and bonus usage across all game categories on the Platform, including live dealer, slots, and sportsbook.

2.5 Technical & Device Data. We automatically collect your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and pages visited on the Platform. This data is collected via server logs and, where applicable, cookies.

2.6 Communications Data. We retain records of any communications you initiate with 77cuci support, including live chat transcripts and email correspondence, along with timestamps and the nature of each query or complaint.

2.7 Responsible Gaming Data. If you voluntarily activate deposit limits, loss limits, cooling-off periods, or self-exclusion tools through your account settings, we record those preferences and the dates they were set or modified.

3. How We Collect Your Data

77cuci collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account profile;
• Automatically — through server logs, session tracking, and cookies when you browse or interact with the 77cuci platform;
• From third-party payment processors — transaction confirmation data from Touch 'n Go eWallet, DuitNow, FPX, and other accepted payment methods when you initiate a transaction;
• From identity verification providers — confirmation of identity document authenticity where 77cuci uses a third-party KYC verification service.

4. Purpose and Legal Basis for Processing

4.1 77cuci processes your personal data for the following purposes and on the following legal bases:

• Contract performance — to create and manage your account, process deposits and withdrawals, provide gaming services, and enforce our Terms & Conditions;
• Legal obligation — to comply with anti-money laundering (AML) and know-your-customer (KYC) requirements imposed by our gaming licence obligations;
• Legitimate interests — to detect and prevent fraud, account abuse, and unauthorised access; to improve the Platform's functionality and user experience; and to analyse aggregate gaming activity for responsible gaming monitoring purposes;
• Consent — to send you marketing communications about bonuses, promotions, and new game releases, where you have opted in to receive such communications. You may withdraw this consent at any time by contacting support or updating your communication preferences in your account settings.

5. Disclosure of Personal Data

5.1 77cuci does not sell your personal data to any third party. We disclose your personal data only in the following circumstances:

• Gaming licence regulators — in response to lawful requests from the regulatory authority that issued our gaming licence, or from other competent authorities with jurisdiction over our operations;
• Payment processors — the minimum data required to process your deposit or withdrawal transaction to your nominated payment method (Touch 'n Go eWallet, DuitNow, FPX, etc.);
• KYC and fraud prevention service providers — identity document verification data shared with certified third-party verification providers for the purpose of confirming account holder identity;
• Game software providers — anonymised or pseudonymised session data may be shared with game studios for the purposes of RNG certification audits and game integrity monitoring;
• Law enforcement authorities — where 77cuci is required by applicable law or court order to disclose data, or where disclosure is necessary to prevent or report suspected criminal activity including fraud or money laundering.

5.2 All third parties with whom 77cuci shares personal data are contractually required to process that data only for the specified purpose and to maintain appropriate technical and organisational security measures.

6. International Data Transfers

6.1 The 77cuci platform is operated by an entity in an international gaming jurisdiction. As a result, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, 77cuci implements appropriate safeguards, including contractual data protection clauses with all data processors involved.

6.2 By using the 77cuci platform and submitting your personal data, you acknowledge and consent to the transfer, storage, and processing of your data in jurisdictions outside Malaysia as described in this Policy.

7. Data Retention

7.1 77cuci retains your personal data for as long as your account remains active or as required to fulfil the purposes described in this Policy. The following indicative retention periods apply:

• Account registration and KYC data — retained for the duration of the account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations;
• Transaction and gaming history — retained for a minimum of five (5) years from the date of each transaction, or for longer periods if required by regulatory instruction;
• Support communications — retained for two (2) years from the date of the last communication, unless the subject matter involves an active dispute or regulatory investigation;
• Marketing consent records — retained until consent is withdrawn plus a reasonable additional period to demonstrate compliance with consent obligations.

8. Security Measures

8.1 77cuci implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit Transport Layer Security (TLS) encryption for all data in transit between your device and the Platform;
• Encryption of sensitive data at rest, including KYC document files and payment method identifiers;
• Access controls limiting personal data access to authorised personnel with a legitimate operational need;
• Regular internal security audits and periodic third-party penetration testing of the Platform infrastructure;
• Two-factor authentication available for all player accounts as an additional layer of access security.

8.2 Notwithstanding the above measures, no method of internet transmission or electronic storage is completely secure. 77cuci cannot guarantee absolute security of your data but commits to responding to any suspected data breach in accordance with applicable notification obligations.

9. Cookies and Tracking Technologies

9.1 The 77cuci Platform uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and analyse aggregate traffic patterns.

9.2 The following categories of cookies are used on the Platform:

• Strictly necessary cookies — required for the Platform to function (login sessions, language preferences, security tokens). Cannot be disabled without breaking core functionality.
• Analytics cookies — anonymised usage statistics to help 77cuci understand how players navigate the Platform and identify areas for improvement.
• Functional cookies — remember your game lobby preferences, deposit method, and display settings across sessions.

9.3 You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the 77cuci Platform and may prevent you from logging in or completing transactions.

10. Your Data Rights

10.1 Subject to applicable data protection law and the identity verification requirements of our gaming licence, you have the following rights in relation to your personal data held by 77cuci:

• Right of access — to request a copy of the personal data 77cuci holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to overriding legal retention obligations (such as AML record-keeping requirements);
• Right to restriction — to request that 77cuci limit the processing of your personal data in certain circumstances;
• Right to data portability — to receive your personal data in a structured, machine-readable format where technically feasible;
• Right to object — to object to processing based on legitimate interests, including direct marketing communications.

10.2 To exercise any of these rights, submit a written request to [email protected] or via live chat, clearly identifying yourself with your registered username and the nature of your request. 77cuci will respond within thirty (30) days of receiving a valid, verified request.

11. Children's Privacy

11.1 The 77cuci Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has registered an account or submitted personal data to the Platform, we will take immediate steps to close the account and delete the associated data.

11.2 If you are a parent or guardian and believe a minor in your care has accessed or registered on the 77cuci Platform, please contact us immediately at [email protected] so that we may take the appropriate action.

12. Changes to This Privacy Policy

12.1 77cuci may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. Material changes will be communicated to registered players via email or a prominent notice on the Platform no less than seven (7) days before the updated Policy takes effect.

12.2 The "Last Updated" date at the top of this Policy indicates when the most recent version was published. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact & Complaints

For any questions about this Privacy Policy, to exercise your data rights, or to submit a data-related complaint, please contact the 77cuci Data Protection team through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line;
• Live Chat: Available 24 hours a day, 7 days a week via the Platform.

If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction or to the independent dispute resolution body designated under our gaming licence.