Your privacy matters to us. This Privacy Policy explains what personal data 77cuci collects, why we collect it, how we use and protect it, and the rights you have over your information as a player on our platform.
Last Updated: 12 June 20261.1 The data controller responsible for your personal data collected through the 77cuci platform is the operator of 77cuci.one, operating under an international gaming licence. References to "77cuci," "we," "us," or "our" in this Privacy Policy refer to that entity.
1.2 For all privacy-related enquiries, data subject requests, and complaints, you may contact our designated Data Protection contact via email at [email protected] or via the 24/7 live chat facility on the Platform.
2.1 Registration Data. When you create a 77cuci account, we collect your full legal name, date of birth, residential address, email address, and Malaysian mobile phone number. This data is mandatory for account creation and identity verification.
2.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to process withdrawal requests, we collect copies of government-issued photographic identification (such as a Malaysian MyKad or passport), proof of residential address (such as a utility bill or bank statement), and, where applicable, proof of the payment method used (such as a screenshot of your Touch 'n Go eWallet account).
2.3 Financial Transaction Data. We collect records of all deposits, withdrawals, and wager transactions conducted through your 77cuci account, including amounts, timestamps, payment method identifiers, and transaction reference numbers.
2.4 Gaming Activity Data. We record your game history, wager amounts, game outcomes, session durations, and bonus usage across all game categories on the Platform, including live dealer, slots, and sportsbook.
2.5 Technical & Device Data. We automatically collect your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and pages visited on the Platform. This data is collected via server logs and, where applicable, cookies.
2.6 Communications Data. We retain records of any communications you initiate with 77cuci support, including live chat transcripts and email correspondence, along with timestamps and the nature of each query or complaint.
2.7 Responsible Gaming Data. If you voluntarily activate deposit limits, loss limits, cooling-off periods, or self-exclusion tools through your account settings, we record those preferences and the dates they were set or modified.
77cuci collects personal data through the following means:
4.1 77cuci processes your personal data for the following purposes and on the following legal bases:
5.1 77cuci does not sell your personal data to any third party. We disclose your personal data only in the following circumstances:
5.2 All third parties with whom 77cuci shares personal data are contractually required to process that data only for the specified purpose and to maintain appropriate technical and organisational security measures.
6.1 The 77cuci platform is operated by an entity in an international gaming jurisdiction. As a result, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, 77cuci implements appropriate safeguards, including contractual data protection clauses with all data processors involved.
6.2 By using the 77cuci platform and submitting your personal data, you acknowledge and consent to the transfer, storage, and processing of your data in jurisdictions outside Malaysia as described in this Policy.
7.1 77cuci retains your personal data for as long as your account remains active or as required to fulfil the purposes described in this Policy. The following indicative retention periods apply:
8.1 77cuci implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
8.2 Notwithstanding the above measures, no method of internet transmission or electronic storage is completely secure. 77cuci cannot guarantee absolute security of your data but commits to responding to any suspected data breach in accordance with applicable notification obligations.
9.1 The 77cuci Platform uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and analyse aggregate traffic patterns.
9.2 The following categories of cookies are used on the Platform:
9.3 You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the 77cuci Platform and may prevent you from logging in or completing transactions.
10.1 Subject to applicable data protection law and the identity verification requirements of our gaming licence, you have the following rights in relation to your personal data held by 77cuci:
10.2 To exercise any of these rights, submit a written request to [email protected] or via live chat, clearly identifying yourself with your registered username and the nature of your request. 77cuci will respond within thirty (30) days of receiving a valid, verified request.
11.1 The 77cuci Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has registered an account or submitted personal data to the Platform, we will take immediate steps to close the account and delete the associated data.
11.2 If you are a parent or guardian and believe a minor in your care has accessed or registered on the 77cuci Platform, please contact us immediately at [email protected] so that we may take the appropriate action.
12.1 77cuci may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. Material changes will be communicated to registered players via email or a prominent notice on the Platform no less than seven (7) days before the updated Policy takes effect.
12.2 The "Last Updated" date at the top of this Policy indicates when the most recent version was published. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.
For any questions about this Privacy Policy, to exercise your data rights, or to submit a data-related complaint, please contact the 77cuci Data Protection team through the following channels:
If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction or to the independent dispute resolution body designated under our gaming licence.
Every data exchange between your device and the 77cuci platform is protected by TLS encryption. Your login credentials, personal details, and transaction data are encrypted in transit at all times.
77cuci does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used solely for the purposes described in this Privacy Policy — full stop.
Internal access to player personal data is restricted to authorised staff with a verified operational need. Access logs are maintained and reviewed regularly as part of our internal data governance processes.
Access requests, correction requests, and erasure requests are handled within 30 days. You do not need a lawyer to exercise your data rights at 77cuci — contact support directly through live chat or email.
77cuci does not retain your data indefinitely. Defined retention periods for each data category are set out in this Policy, balancing your privacy interests against our regulatory record-keeping obligations.
As a licensed gaming operator, 77cuci is subject to regulatory oversight that includes data protection standards. Our privacy practices are reviewed as part of ongoing licence compliance audits.
Your data is protected. Your funds are secure. Your gaming experience is fair — every session, every time.
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